Infratects News Letter no. 2

For those of you running older versions of the Oracle | Hyperion Suite of EPM Products, now may very well be the time to start planning an upgrade. In short, if you haven't purchased Extended Support, then the key date you need to consider is when Premier Support ends for the version you have in use.

 

 

Premier Support - includes the updating the version with fixes and patches and certification for 3rd party products such as Windows versions, IE versions, etc.

 

Key Premier Support Expiration Dates/Versions to note are....

 

Any pre System 9 products - Already expired

v9.0.x products - Not supported

v9.2.x products - 30th June 2010

v9.3.x products - 31st January 2012

v11.1.x products - 31st July 2013

 

While Oracle will still provide support for products after these dates, it will be "passive" support in terms of being to access available fixes rather than developing new ones, and there will of course be pressure to move to newer versions where issues you may encounter have already been fixed.

 

So anyone on v9.2.x or lower should seriously consider what to do this year.

 

For the official Oracle document relating to their lifetime support policy, please follow the link below. If you need help in planning your upgrade or migration, feel free to contact us directly.

 

Here's an issue we've seen frequently at clients, and while the solution is well documented, sometimes it seems to slip people by and this particular issue causes a lot of low-level irritation.

 

Issue Description

You have IE7 or IE8 on your client machine and when you try to access applications via Workspace / Classic Application Administration / Application Type the resulting list of applications is not viewable as it ends up in a small box that may or may not show a scroll button, but that you can't manipulate to show the application names.

 

Issue Resolution

Open Internet Explorer (7 or 8)...

 

Navigate to Tools / Internet Options / Security / Trusted Sites / Custom Level / Misc

 

Enable "Allow script-initiated windows without size or position constraint"

 

OK your way out of the menus and close and restart IE

 

When you access Workspace again, the issue should be resolved.

Lara Giovanelli joined Infratects in September 2009 as a Senior Infrastructure consultant.
Prior to joining Infratects, Lara spent over 4 years at Hyperion, starting as an Analyst in the EMEA support center and focusing on Hyperion Financial Management products and then as a consultant for the UK Infrastructure practice.
After the acquisition of Hyperion by Oracle, Lara spent two more years as a Senior Infrastructure consultant delivering a number of varied designs, implementations and technical reviews from pre-System 9 to EPM 11.x systems for customers, both in and outside the EU.

Among the many engagements and trips (!), First Rand Bank in South Africa, Indesit in Italy, Astra Zeneca in the UK, Dubai World in Dubai and Anglo Base Metals in Chile.

Prior to Hyperion she spent nearly two years at Hewlett-Packard in the EMEA Support Messaging team, based in Stuttgart dealing with HP employees from a number of countries and assisting on mail-related issues. She then left Germany to attend a MSc in Computing Science at Staffordshire University in England before joining Hyperion in 2003.

Her major areas of interests are customer focus, project delivery and new technologies.