Infratects News Letter no. 1

The last 12 months have been an interesting and busy time for us. Having moved offices (to the Herculesplein), opened our APAC offices in Perth, Western Australia and produced our first official Customer Stories Brochure and refreshed our Company Profile, we haven't been short of things to do.

During the Customer Satisfaction program we ran in 2008 a number of key points of improvement were identified that we needed to address. Some of these points were partially addressed by the previously mentioned activities, but we still had to:

- Deploy a new website (easier to manage and keep fresh)

- Develop a periodical newsletter for our clients (to keep them more informed of our progress)

- Develop and deploy a customer portal to allow our contracted clients to log support calls, access documentation and invoicing online in a secure environment

Well, the new website went live on Monday 22nd June, the newsletter is obviously in production and the secure portal is expected by the Autumn of 2009.

We hope that you enjoy these developments and find them useful, so your feedback is both welcome and greatly appreciated.

We look forward to producing this newsletter on a regular basis (once every two months) - and that you, our clients, will let us know if it is as informative and useful as we hope it will be.

Infratects MT

What do you do when your company is split in two, and you need a financial reporting environment for the entity that won't be inheriting the existing environment?

Make a phone call.

Well, obviously it's not that simple, you need a budget as well, and approval from the Management Team, but once you've got those, that's pretty much it.

At least in OZ Minerals case it was.

After deciding that they needed a new financial reporting environment and that the environment would be based on Oracle EPM Suite (to allow them to take over the existing applications with minimal redevelopment effort) they only had to deal with the question of how they would host it, where they would host it, and how they would be able to connect to it from both their Melbourne Headquarters and their Western Australian mine sites at Golden Grove. All with no impact or delay (needed to be operational within 2 weeks) and no clarity regarding what part of the IT infrastructure and services would be available for use in the new entity.

Thanks to the challenges faced by this client situation, we've been able to expand our standard RRDK offering to include dynamic PC-Datacenter VPN's on demand (alongside the traditional SSL-VPN solution) and to ensure that regardless where you are located, performance remains outstanding. (If it works for Australia - Europe it'll work anywhere).

How did it all work out? - We would rather let the client speak for themselves - regarding access speed...

"As discussed this afternoon, the VPN performance via the VPN and through the Portal are ‘magnificent’..."

..and regarding the back-end performance...

"Saving data in the biggest calc form we have in Excel Smartview NOW saves the data within 16 to 20 seconds vs the PREVIOUS save time of 45minutes to 1 ½ hours..."

...on time (i.e. within 2 weeks) and on budget.

For more information on how our RRDK and Hosting solutions can be used to meet your business needs, just ask. We'll find a way to make it work.