Infrastructure review

This service is typically called on when an environment has been installed by another party and the customer is experiencing performance issues or wishes simply to have confirmation that the environment has been correctly sized, installed and implemented (taking into account the scope of the user community and the size of the application implemented).

Regardless of the reason behind the request, the same activities are carried out and the results are compiled and reported in the same manner.

During a BPM Infrastructure Review the following components are assessed.

• User Community
  An interview process is followed to build an understanding of the scope and distribution of the user community
• Network
  An overview is made of the LAN/WAN and is checked to ensure that it meets the requirements of the products and the prospective use that the business will make of it
• Server Park
  A combination of automated and manual audit is carried out on the servers hosting the environment and checked against best practices
• BPM Software Installation
  A review of available documentation and actual servers is made and cross-checked along with a sanity-check against best-practices and software supplier recommendations
• OS/Layered & third party component check
  During the Server Park audit and BPM Software Installation check the OS settings, Layered Software (IIS/SQL/etc.) and third-party components (BEA, dynaSight, etc.) are checked for correct release levels, installation, etc.

Design & Implementation
This service offering provides a cost-effective analysis of your current technical environment, including network infrastructure, operating systems, hardware, server capacities and desktop PCs. Our technical experts work with your IT teams to discuss current trends and present recommendations to maximize the performance of your IT investment. The review covers installation planning, implementation and long term support while revealing ways to tune and optimize your technical environment. This assessment and analysis integrates all aspects of your overall Business Performance Management project plan to deliver a superior system design and rapid deployment of their chosen solution. This analysis will also provide you with best practices to prepare your organization to implement our recommendations.

Even the best software solution will not promote effective decision making within your organization if response times are unacceptable. Let our technical experts help you separate fact from fiction as it relates to the technical infrastructure you need to support your chosen solution.

Even before the selection of the software to be used for your BPM environment has started, Infratects can offer you the benefit of our experience of having implemented environments in a large number of corporate clients.
Once the software has been selected, Infratects BPM Infrastructure Design and Implementation services help fill the gaps left by the software supplier, Application Consultants and internal IT Department.

As a start to the engagement we gather information around the following topics;

• User Community
• Total number of proposed users that will make use of the environment
• Geographical Distribution of the user community
• Language Requirements
• Quality of deployed client workstations
• Versioning of client workstation software components

• Network
• Proposed location of centralized BPM environment
• WAN Specifications (type of links, bandwidth, utilization)
• Remote Access installations / requirements
• Availability of authentication sources

• Server Park
• Preferred suppliers of hardware
• Preferred methodology (scale-up, scale-out)

• IT Competence
• Assessment of knowledge / experience of IT-Staff in BPM, Networking, Systems, Security in order to determine what training or assistance will be required

• Business Requirements
• Availability of environment
• Security of environment
• Recoverability of environment
• Compliance Requirements